Halloween Haunted House

Shipping Policy

We aim to keep our Handling Time (packing and preparing for shipping) to under 48 hours, but depending on our volume of orders this can be blown out slightly.

Standard shipping usually takes between 6 to 13 business days to most Countries and their Urban regions, however this time frame can be extended due to your specific address/country and by factors that are out of our control (such as the recent Covid-19 issues or extended Customs Processing).

Important Things To Note

Unfortunately we have to put this here (but fortunately we will make this situation as simple for you as possible).

Because we are not the actual company delivering your package (i.e. we are not a postal service, just a toy Brick store), once we hand over your Parcel to our delivery partner, we are no longer in "direct" control of the package. In some situations, your package may incur a delay, or become "lost" in the large flow of packages being sent around the world every day.

In these situations, deliveries may take between 15 - 45 days (or longer). Should a delay like this occur, we will begin an investigation with our Delivery Partner to fully understand the reason for the delay and to get you an estimated delivery date. We appreciate your understanding during these times and promise to try and make it up to you as best we can.
We may ship some items without a retail box is done to reduce shipping costs.
If you order multiple items, we may also consolidate and ship your entire order in separate, smaller shipments if it is easier to do so. Rest assured that all your items will still reach you, but potentially on different days.